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General terms and conditions (GTCs)

All the answers to your questions – from A to Z

Arrival and departure

Your rooms are ready for you from 3.00 p.m. on your day of arrival. Please vacate the rooms by 11.00 a.m. on your day of departure. You are welcome to use our wellness area free of charge on your day of arrival and departure before occupying and after vacating your room. We will be happy to provide you with bathrobes and towels. We will also be happy to pick you up from the airport or train station. Please contact our reception desk to organise the pick-up by shuttle.

Deposit

Please transfer the amount indicated in the reservation confirmation without any bank charges by the date indicated. You can also pay this deposit by credit card.

Please note that in case of cancellation we do not refund the deposit, but credit it to your next booking!

Our account details:

Salzburger Landes-Hypothekenbank AG

IBAN: AT30 5500 0100 0001 4668

BIC: SLHYAT2S

Beauty

Our trained beauty team will pamper you with exclusive wellness treatments as well as personal advice and professional expertise. In order to be able to consider the times you want for your treatments, we recommend that you make your appointments at the same time as booking your room.

Opening hours
Beauty area: 9.00 a.m. to 7.00 p.m.
Panoramic indoor swimming pool: 7.00 a.m. to 9.00 p.m.
Wellness and sauna complex: 2.00 p.m. to 8.00 p.m.

Best price guarantee

You get the best prices directly from us by telephone, through the Tannenhof website or by email. We will be happy to advise you in person and work out a tailored offer for you.

Third and fourth adult in a room

If three or four adults are occupying the Comfort Room and Junior Suite categories, the third and fourth person receives a 30% discount off the listed price.

Early bird bonus in summer

For reservations of 7 paid nights or more at least 6 weeks before the start of the holiday, adults receive a 5% discount off the package prices.

Pets

We charge €20.00 per pet and night, without food. If more extensive final cleaning is required due to severe soiling, we reserve the right to charge a surcharge of €80.00. We ask for your understanding that your four-legged friends are not permitted in the restaurant areas, the lounge as well as the wellness, beauty and sauna areas. As there are only a limited number of rooms in which pets are allowed, we ask you to inform us immediately whether you are bringing a dog or not. If the rooms are already fully booked, it is unfortunately not possible for you to bring your dog with you.

Non-smoking hotel

Our Tannenhof is a non-smoking hotel. We would like to point out that smoking is absolutely forbidden in all rooms and suites as well as in all public areas.

Prices for adults and children

All prices quoted are per person and per overnight stay or in the case of packages for the duration of the stay, with the ¾ gourmet board or Tanni gourmet board, all Tannenhof inclusive services and use of the wellness and sauna complex. The local tax of €1.45 per person per night (children up to 15 years are exempt from local tax) is not included in your booking and is payable at the hotel.

Travel insurance

This can only be taken out at the same time as the booking and covers all cancellation costs in the event of accident, illness or death of the insured person, their children, siblings, parents or grandparents before the start of the holiday or during the stay.

Reservations

We would like to point out that a reservation made by telephone or in writing is a binding booking for us, even without a deposit. Your reservation will be confirmed by us in writing with the details you provided (number of people, children’s dates of birth and dates for your stay). Should there be any discrepancies with the confirmation on arrival, i.e. more people arrive than reserved or if the children's ages are not right, the people will be charged according to the actual number and the children for the correct age group.

Reception

Our reception team is at your service every day from 7.30 a.m. to 10.00 p.m.

Sauna complex

The sauna complex is a quiet zone with a nude area and is therefore reserved exclusively for adults. Admission is permitted for young people aged 16 or older.

Cancellations and early departure

If you do not arrive at all or arrive late or leave early, the Austrian Hotel Regulations’ provisions apply. Cancellations can only be made in writing. In case of illness we ask you to present a medical certificate.

  • If we are notified of the cancellation up to 3 months before arrival, the booked stay will not be charged.
  • If we are notified of the cancellation up to 1 month before arrival, 40% of the booked stay will be charged.
  • If we are notified of the cancellation up to 1 week before arrival, 70% of the booked stay will be charged.
  • If we are notified of the cancellation during the week before arrival, 90% of the booked stay will be charged.
  • In case of non-arrival, the entire booked stay will be charged.

Payment at the hotel

You can pay your bill in cash in euros, by EC card, Visa or Mastercard.

Info:
Subject to changes, mistakes, price changes as well as deviations from the room floor plans and/or room pictures.
 

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